Shipping policy

Shipping and Delivery Policy

At TheBougees, we are committed to providing a reliable and transparent shipping experience for our customers. We offer FREE standard shipping to the United States and the United Kingdom on eligible orders.

Please review the shipping and delivery information for your country before placing an order.

FOR THE UNITED STATES CUSTOMERS

Shipping Policy for the United States

We offer FREE standard shipping on orders delivered within the United States, with no minimum purchase requirement.

Order Processing Time: 2–4 business days

Estimated Transit Time: 4–6 business days after dispatch

Estimated Total Delivery Time: 6–10 business days from order confirmation

Business days exclude weekends and public holidays. Delivery estimates may vary depending on the destination, product availability and circumstances affecting the shipping carrier.

Order Processing and Dispatch

Once your order is successfully placed and payment is confirmed, our team begins preparing your items for shipment.

Some of our genuine leather products are handcrafted or made to order. Products requiring custom measurements, alterations or additional manufacturing may have longer processing times. Any applicable additional production time will be communicated to you.

Shipping Carriers and Tracking

We use reliable shipping services, including DHL, FedEx or other suitable delivery partners.

Once your order has been dispatched, we will provide shipping confirmation and tracking information by email, where tracking is available.

You can use this information to monitor your shipment until delivery.

Delayed or Lost Orders

Although most orders arrive within the estimated delivery period, delays may occasionally occur due to weather conditions, customs inspections, carrier disruptions, public holidays or other circumstances outside our reasonable control.

If your United States shipment has not arrived within 15 business days after dispatch, please contact our customer support team so we can investigate the shipment with the carrier.

If a package is confirmed lost or undelivered, we will review the circumstances and arrange an appropriate resolution in accordance with applicable consumer protection laws.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If your shipping address is incorrect, please contact us as soon as possible at support@thebougees.com.

We will attempt to update the address before dispatch where possible. Once an order has been shipped, address changes cannot be guaranteed.

If a package is returned because of an incorrect or incomplete address, additional reshipping charges may apply.

FOR THE UNITED KINGDOM CUSTOMERS

Shipping Policy for the United Kingdom

TheBougees offers FREE standard shipping for orders delivered within the United Kingdom, with no minimum purchase requirement.

Order Processing Time: 2–4 business days

Estimated Transit Time: 4–6 business days after dispatch

Estimated Total Delivery Time: 6–10 business days from order confirmation

Business days exclude weekends and public holidays. Delivery times are estimates rather than guaranteed delivery dates.

Order Processing and Dispatch

After your order is placed and payment is confirmed, our team begins processing and preparing your genuine leather apparel for shipment.

Certain products may be handcrafted, made to order or produced according to the measurements you select.

Customized or specially manufactured products may require additional production time. Where applicable, we will communicate any additional processing requirements.

Shipping Carriers and Tracking

United Kingdom orders are shipped through trusted international or domestic delivery partners, depending on the shipment.

Once dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

You can use this information to follow your order throughout the delivery process.

Customs, Import Duties and Taxes

International shipments entering the United Kingdom may be subject to customs procedures, import VAT, duties or other applicable charges.

Where such charges are not already included in the checkout total, they may be collected by customs authorities or the delivery carrier. Any applicable charges and responsibilities will be handled in accordance with UK consumer law and the terms disclosed at checkout.

Customs inspections may occasionally delay delivery beyond the estimated shipping period.

For questions about potential import charges, please contact our support team before placing your order.

Delayed or Lost Orders

We work with reliable shipping providers to deliver orders within the estimated timeframe.

However, customs processing, weather conditions, transport disruptions and other unforeseen circumstances may cause delays.

If your United Kingdom shipment has not arrived within 21 business days after dispatch, please contact support@thebougees.com.

Our team will investigate the shipment with the delivery provider and assist you with an appropriate resolution.

Incorrect or Incomplete Shipping Address

Please ensure your complete name, street address, city, postcode and contact details are accurate when placing an order.

If you discover a mistake, contact us immediately before the order is dispatched.

If your shipment is returned because the delivery address was incorrect or incomplete, additional reshipping charges may apply.

GENERAL SHIPPING INFORMATION

Free Shipping

TheBougees currently offers free standard shipping to customers in the United States and United Kingdom.

For destinations outside these markets, shipping availability and any applicable charges will be displayed at checkout.

Order Tracking

Once your order is dispatched, you will receive tracking details through the email address provided at checkout, where supported by the shipping carrier.

Tracking updates may not appear immediately after the shipping label is created.

Damaged Packages or Missing Items

If your order arrives damaged, contains an incorrect product or has missing items, please contact us promptly.

Include your order number, a description of the problem and photographs where available.

Our customer support team will investigate and assist with an appropriate resolution.

Returns and Exchanges

If you wish to return or exchange an item after delivery, please refer to our separate Return and Refund Policy for eligibility requirements, country-specific return periods and instructions.

United States and United Kingdom customers are covered by the return terms applicable to their respective markets, subject to their statutory consumer rights.